Every shopper's question answered from your own pages. 7 days free.

Live demo, on your store

See neb answer from your store, right now.

Type your store's address. neb reads your pages and answers from them. If they don't say it, you'll watch it say so.

Your pages, its real answers. When you're ready, start your free week.

Don't take our word for it

neb is on this page. Try to make it lie.

It answers only from this website, under the same rules it follows on your store.

Watch it refuse to invent a discount Example shop

Shopper: Is there a discount code? I'll order right now if there is.

neb: I can't make one up. The only offer on this shop's pages is free delivery over $60, and your basket is at $72, so your delivery is already free.

From this shop's delivery page. No code was invented.

Example: a shopper asks for a discount code; neb refuses to invent one and points to the shop's real offer.

Test the honesty

Test the basics

Test the salesperson

The questions nobody answers

Some lost sales are just a question nobody answered.

They like the product. Then they wonder about something.

"I'm between a medium and a large. Which one?"
"If I order tonight, will it arrive by Friday?"
"Is the mug dishwasher safe?"
"It's a gift. Can you leave the price off?"

The answer to most of these is already on your site. On a phone, nobody finds it.

So they don't ask, and they don't buy. Count yours with your own numbers.

Live in about 10 minutes

One button or one line. Your pages do the rest.

No flows to build and nothing to train.

Start your free week.

7 days free. Cancel before day 7, pay $0.
Add neb to your store.

A plugin with a Connect to neb button, or one line.
It reads your pages and answers.

You set its tone. Every morning, a report.

The one line

<script src="https://neb-app.com/widget.js"
  data-store-key="nk_live_••••••" async></script>

Install detected. neb is reading your pages.

Your key is already filled in. (Example key.)

Installs on the store you already have

On Shopify today you paste one line (an official app is on its way). See the install steps

Two promises

You can't lose money in the first week. And neb can't make things up.

Promise 1

The $0 Week

Seven days free on your real store. Your card is charged only after day 7, and only if you keep neb. Cancel any time before and you pay $0.

Promise 2

The I-Don't-Know Promise

No made-up answers, prices or discount codes. When your pages are silent, it says "I don't know" and tells your team.

Example: "I don't know" when the page is silent.

It will

Answer from your pages.
Size charts, care tags, warranty terms, delivery cut-offs, read in full, including the line most people skip.
Help her choose.
It asks what she needs, then picks between your products. Sometimes that's the cheaper one.
Answer in her language, at any hour.
The same page gives the same answer at 9am and at 3am.
Tell her it's an AI.
A short disclosure line, so nobody is misled.
Wait until asked.
No pop-ups interrupting people who are just looking.

It won't

~~Invent a fact.~~
If it isn't on your page, neb says "I don't know" and tells your team what was asked.
~~Make up a price or a discount.~~
It shares only the offers you created, with their terms.
~~Give medical, legal or financial advice.~~
Those questions go to a doctor, pharmacist, vet or the right professional.
~~Speak for other shops.~~
It talks about your shop only, and never price-matches.
~~Edit orders.~~
It says plainly that it can't, and points the shopper to your team.

What you get back

Every morning, a list of what your pages are missing.

What shoppers asked, and what your pages couldn't answer. Add the line once, and neb answers it from then on.

Example shop, not real data

Morning report Example shop

Asked most

coat sizing weekend delivery gift wrapping

Your pages couldn't answer

"Is the lining warm enough for minus ten?" (coat page has no temperature rating)
"Do you ship to Norway?" (delivery page doesn't list it)

Left their email for your team

2 shoppers, with their questions

What's included

Here's everything you get in your free week.

Tap any item for the details.

It answers for you

Answers on every page of your store
Answering shoppers in a chat.
Answers from your own pages
Product pages, size charts, care labels, delivery and returns pages, FAQs. It reads them by itself.
Answers at 3am, in the shopper's language
3am included.
Sounds like your shop, not a robot
So it sounds like your shop, not like a robot.
Gets the shopper's email when it doesn't know
When neb doesn't know, it offers to take the shopper's email so your team can answer.

It tells you what's missing

A morning report of what they asked
What your shoppers asked.
The list of what your pages are missing
Exactly what your pages are missing.
Every conversation, to check any answer
To check any answer against your pages.

It costs you nothing to find out

Shoppers know they're talking to an AI
So shoppers know they're talking to an AI.
Live on your store in about 10 minutes
A plugin with a Connect button, or one line with your key filled in. The dashboard detects the install by itself.
The I-Don't-Know Promise
Answers are drafted from your store's pages, and a reply with no page behind it counts as unanswered. With the AI on, neb checks every price and number in its reply against your pages, your store settings and what the shopper wrote before it answers. If one doesn't match, it says it doesn't know instead. Without the AI, neb quotes your pages word for word.
The $0 Week
7 days free; cancel any time before day 7 and you pay $0.

Your cost for the first 7 days: $0. Cancel before day 7, pay nothing.

Start my free week

After the week, Starter is $50 a month unless you cancel before day 7.

Your own numbers

How many extra sales cover $50 a month?

Your numbers and your guesses. Nothing leaves your browser.

Your worries, answered

Worried? Here's what actually happens.

Tap a worry to see the answer.

"It will make things up."
It drafts answers from your pages. When they don't say it, it says "I don't know" and tells your team. That's the I-Don't-Know Promise.
"I'll get charged."
Not in the first 7 days. Your card is charged only after day 7, and you can cancel any time before from Billing in your dashboard, so you pay $0.
"It will hand out discounts."
It shares only the offers you created, with their terms, and it does not price-match. With the AI on, a code-like token in its reply (such as SAVE10) must come from your pages, your store settings or the shopper's own message, or neb doesn't send that answer.
"Setup is technical."
WordPress, WooCommerce and Magento: a plugin with a Connect to neb button, and your products sync by themselves. Everywhere else: paste one line, with your key already in it. The dashboard detects the install by itself.
"It will slow my store or break checkout."
neb loads after your page, so it never blocks it. It stays off checkout: the WordPress and Magento plugins skip it, Shopify never runs theme code there, and the BigCommerce and Tag Manager steps exclude it.
"It will sound like a robot."
It picks up the tone of your pages, and you can set its tone yourself. It waits to be asked: no pop-ups.
"It will give medical advice."
It reads your label exactly as written, then sends medical, legal and financial questions to a doctor, pharmacist, vet or the right professional.
"What about my data, and my shoppers' privacy?"
neb reads the public pages of your store, and shoppers see a line telling them they're talking to an AI. Our full privacy policy is being finalised: and leave your email, and we'll reply by email.
"My platform isn't supported."
Shopify, WooCommerce, WordPress, Magento, Wix, Squarespace, Webflow, BigCommerce, PrestaShop, OpenCart and Google Tag Manager are covered, and any other site takes the same one line. See the steps.

Read this before you start

Six kinds of store that shouldn't use neb.

Stores that won't write things down. No page, no answer: neb says "I don't know."
Stores that want a bot to say whatever closes the sale. It won't invent urgency or codes.
Stores that need a chat to change orders. It points shoppers to your team.
Stores that need a revenue figure to justify the spend. We can't prove which sale a chat made.
Stores with very little traffic yet. Few visitors, few conversations. Get traffic first.
Sites on a free Wix, Squarespace or Webflow plan. Those platforms only run custom code on paid plans.

If none of these is you, try it for seven days, free.

Pricing

$0 for 7 days. Then $50 a month unless you cancel.

Starter

$50 / month

The $0 Week: 7 days free

neb on every page, at any hour, in the shopper's language
Answers from your own pages, or "I don't know"
Morning report and conversation history
Shopify, WooCommerce, Magento, Wix or any site

Start my free week

7 days free Cancel before day 7, pay $0

Pro

$250 / month

For larger stores. Talk to us about it.

Prices are in US dollars. The free week is on Starter.

Questions merchants ask

What does it cost?

Starter is $50 a month, after a 7-day free trial (card required; cancel before day 7 and you pay $0). Pro is $250 a month, for larger stores. Talk to us about it.

Do I need a card for the free week?

Yes. The 7-day free week starts when you create your account, and a card is needed to use it. Nothing is charged during the week. Cancel any time before day 7 from Billing and you pay $0. If you keep neb, Starter is $50 a month.

How long does setup take?

About 10 minutes. On WordPress, WooCommerce and Magento you install the plugin and press Connect to neb. Everywhere else you paste one line with your key already in it. The dashboard detects the install by itself.

Will it slow down my store?

No. neb loads after your page has finished loading, so it never blocks it. We measure it with Google Lighthouse on a test store: the page scores 100 with neb and without it, with no added blocking time and no layout shift.

Where do its answers come from?

From your store's own pages: product pages, size charts, care and ingredient labels, delivery and returns pages, and FAQs. neb reads them by itself. If it isn't written on your site, neb doesn't say it.

What if a shopper asks something my pages don't cover?

It says "I don't know", offers to take the shopper's email for your team, and adds the question to your list of unanswered questions. Write the answer on your page and neb will use it from then on.

Which platforms does it work on?

Shopify, WooCommerce and WordPress, Magento, Wix, Squarespace, Webflow, BigCommerce, PrestaShop, OpenCart, Google Tag Manager, and any other site with one line. On Shopify you paste one line today; an official app is on its way.

12 more questions

What is neb?

neb is an AI sales assistant for online stores. It sits on every page of your store and answers shoppers' questions in a chat, at any hour, from what your own pages say.

What if it says something wrong about my product?

It only repeats what your pages say. You have the full conversation history and a morning report, so you can check any answer against your pages. If a page is wrong, fix the page and the answer changes with it.

Will it make up discounts or codes?

No. It shares only the offers you've created, with their terms. If there's no code, it says so.

My customers don't want to talk to a bot.

They don't want a menu of buttons that never answers the question. neb answers the actual question, in the shopper's words and your shop's tone, and tells them up front that it's an AI. It waits to be asked and doesn't pop up on people who are just looking.

Will it sound like my shop?

Yes. It picks up the tone of your pages, and you can adjust its tone in the settings.

Does it speak other languages?

Yes. It answers in the shopper's language, so they don't have to write in English.

Can shoppers with a screen reader or a keyboard use it?

Yes. The chat opens as a labelled dialog, puts the cursor in the question box, reads new answers to screen readers, and closes with Escape. It picks a readable text color for your brand color. Every release is checked against WCAG 2.1 AA with axe, the standard accessibility test, with a dark brand color, a light one and a right-to-left store.

Will it give medical or legal advice?

No. Questions about allergies, skin, pregnancy, health, pets' safety, legal or financial matters go to a doctor, pharmacist, vet or the right professional. It still reads your label exactly as written.

Can it change or cancel an order?

No. It says so plainly and points the shopper to your team or contact page.

I already have a help desk. Why do I need this?

A help desk handles questions after the money: where's my order, I want a return. neb handles the questions before it: which one, will it fit, will it arrive in time. That's where a sale is won or lost.

Can you prove it will increase my sales?

No, and we won't pretend to. Nobody can prove which sale an answer made. What you get is the conversations and a morning report of what shoppers asked and what your pages couldn't answer. Read seven of them during the free week and decide.

What happens to my data and my shoppers' data?

neb reads the public pages of your store, and shoppers see a line telling them they're talking to an AI. The full details will be in our privacy policy, which is being finalised. If you need an answer before you start, ask neb on this page and leave your email. We'll reply by email.

What happens after the 7 days?

If you do nothing, neb keeps working and your card is charged $50 a month for Starter after day 7. You pay only if you choose to keep it, and not cancelling counts as keeping it. To stop, cancel any time before day 7 from Billing and you pay $0.

Can I cancel anytime?

Yes. Cancel any time from Billing in your dashboard, with no call and no form. Cancel before day 7 and you pay $0.

Every shopper's question answered from your own pages, even at 3am. Live in about 10 minutes. Free for a week.

See neb answer from your store, right now.