Guides
Guides for store owners
Practical guides to answering shoppers' questions before they ask: delivery, returns, sizing, FAQs and selling abroad.
How to cut shipping questions in your store
“When will it arrive?” is the question every store answers most. A delivery page that answers the eight questions shoppers actually ask, plus where to put it.
How to write a returns page shoppers understand
A returns page that answers before shoppers ask: the window, the conditions, who pays, how long refunds take. With a template outline.
How to write a size guide that answers before shoppers ask
Size charts as text, measuring instructions, fit notes per product: how to write a size guide shoppers (and search engines) can read.
How to write an FAQ page for an online store
Which questions belong on a store FAQ, how to find them, how to write the answers, and how to keep the page from contradicting your other pages.
How to find out what your shoppers are asking
Five places your shoppers' questions are already written down, and how to turn them into better product, delivery and returns pages.
Selling abroad: answering shoppers in their language
Practical steps for a small store selling across borders: what to translate first, what to state for international shoppers, and how to answer questions in languages you don't speak.
Free tool
Use cases
Answer shipping questions automatically
An AI chat that answers delivery times, shipping costs and where you ship, from your own shipping page, at any hour, in the shopper's language.
AI chat for returns and refund questions
neb answers return windows, refund times and exchange questions from your returns page, and sends shoppers to your team for anything it won't do, like changing an order.
Answer “what size am I?” from your size chart
neb reads your size charts and fit notes and answers sizing questions in the shopper's language.
Answer product questions from your product pages
neb answers questions about materials, care, ingredients and differences between your products, from your own product pages, and helps shoppers choose.
Answer shoppers at night and in their own language
neb answers at any hour and in the shopper's own language, from your store's pages, and leaves you a morning report of what it couldn't answer.
FAQ page, live chat or an AI assistant? · Integrations · Help center