Compare
A FAQ page, a live chat, or an AI assistant?
Three ways to answer shoppers' questions, what each is good for, and how they work together.
7 days free, then $50 a month Card needed to start Cancel before day 7, pay $0
Side by side
| FAQ page | Staffed live chat | neb | |
|---|---|---|---|
| Who answers | Nobody: shoppers read and search it | Your team | neb, from your pages |
| When | Always there | When someone is online | Any hour |
| Languages | The ones you write it in | The ones your team speaks | The shopper's own |
| Questions it doesn't cover | The shopper leaves or emails you | Your team answers them | It says it doesn't know, offers to take the shopper's email, and puts the question in your morning report |
| Order changes and refunds | Explains the policy | Your team can do them | Explains the policy, then points the shopper to your team |
| Cost | Your time to write and update it | Your team's hours, plus the chat tool | Starter $50 a month after a 7-day free trial (card needed to start) |
| Good for | Every store; neb answers from it too | Complex, personal or order-specific help | The repeat questions your pages already answer, around the clock |
How to choose
- Start with your pages either way. A clear delivery page, returns page and size guide help shoppers, your team and neb alike. The free FAQ generator shows which common questions yours already answer.
- If most questions repeat and the answers are on your pages, an assistant that answers from those pages saves your team the repeats.
- If most questions are about specific orders, your team (or your helpdesk) needs to answer those; neb points shoppers to them.
Put neb on your store
neb answers your shoppers from your own pages, in their language, at any hour, and tells you every morning what your pages couldn't answer.