Use cases
What shoppers ask, and how neb answers it
The questions every store gets, what your pages need to say, and what neb does with them.
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Answer shipping questions automatically
An AI chat that answers delivery times, shipping costs and where you ship, from your own shipping page, at any hour, in the shopper's language.
AI chat for returns and refund questions
neb answers return windows, refund times and exchange questions from your returns page, and sends shoppers to your team for anything it won't do, like changing an order.
Answer “what size am I?” from your size chart
neb reads your size charts and fit notes and answers sizing questions in the shopper's language.
Answer product questions from your product pages
neb answers questions about materials, care, ingredients and differences between your products, from your own product pages, and helps shoppers choose.
Answer shoppers at night and in their own language
neb answers at any hour and in the shopper's own language, from your store's pages, and leaves you a morning report of what it couldn't answer.
FAQ page, live chat or an AI assistant?
What each one is good for, side by side, so you can pick what fits your store.