Changelog
What's new in neb
What we have shipped, newest first.
9 October 2026
- Status page and incident emailsA public status page shows whether neb is working right now and lists recent incidents. If something stores depend on breaks, we email you, and again when it is fixed.
- Security, data processing and accessibility pagesNew pages explain where your data lives and who can see it, list every company that processes data for neb, and set out how the widget is tested for accessibility. The billing and refund policy is now in the terms.
- Chat events in your own analyticsIf your store already uses Google Analytics 4 or a Meta pixel, neb now sends chat events (chat opened, question asked and whether neb answered, email left) to them, under your store's own consent settings. No question text or email address is sent. You can turn this off.
- Write to hello@neb-app.comEmail to hello@neb-app.com now reaches the team, and we reply by email.
- Shopper conversations are deleted after 12 monthsConversations are deleted automatically no later than 12 months after their last message, so you don't keep shopper data longer than needed.
- Card numbers and contact details stay out of the chat logIf a shopper types a card number, an email address or a phone number into the chat, it is masked before the message is saved, sent to the AI or logged. Shoppers can still leave their email in the form meant for it.
- A better chat on phonesOn phones the chat opens as a sheet that keeps the shopper's place on the page, stays above the keyboard, and closes with the Back button.
- A pricing pageOne page with the plans, how the $0 Week works and the answers to billing questions.
- Clearer wording about how answers are checkedOur site now describes the checks neb really runs on every answer (prices and numbers are checked against your pages, your settings and the shopper's message) instead of broad promises.
8 October 2026
- A reminder before the first charge, and one-click cancelAbout two days before your free week ends, we email you when it ends, what will be charged, and a link to cancel in one click. Cancel before day 7 and you pay $0.
- Your free week is kept in fullAdding your card at any point during the free week keeps the free time you have left.
- Better answers without an AI keyWhen neb answers by quoting your pages, it now reads your policy and help pages first, prefers shopper pages over business and legal pages, never quotes reviews or navigation menus, and says "I don't know" rather than guess.
- neb tells you when it can't read your storeIf your site blocks automated visitors or can't be reached, the dashboard tells you, instead of showing an empty result.
- Accessibility checked on every changeEvery change to the chat widget is checked against WCAG 2.1 AA in a real browser, closed and open, with dark and light brand colors and in right-to-left languages. Dashboard text colors now meet the AA contrast ratio.
- Clearer dashboard numbersThe overview tiles now say what they count: questions answered from your pages, and questions neb couldn't answer.
- Backups every 6 hoursYour data is now backed up every 6 hours instead of nightly, with encrypted copies kept off the server.
- Install guides per platformStep-by-step pages for Shopify, WooCommerce, Magento, Wix, BigCommerce, Squarespace, Webflow, PrestaShop and OpenCart.
- Outside uptime monitoringneb's site, chat service, widget, dashboard and HTTPS certificate are checked from outside our server every hour.
7 October 2026
- Faster signup and loginThe dashboard, signup and login pages load faster on the first visit.
Something you would like neb to do? or email hello@neb-app.com.