Free tools
Free tools for online store owners
Ten free downloads for answering shoppers' questions before they ask. Each one works on its own and is emailed to you the moment you ask for it.
The Unanswered Questions Report
Paste your store's page text and see, in seconds, which shopper questions your pages don't answer, with a fill-in answer and the page each one belongs on.
Free calculatorThe After-Hours Calculator
Put in five numbers from your own analytics and see what the hours you're not at the desk are worth to your store, as a monthly figure.
Free swipe fileThe 50 Pre-Purchase Questions, by Category
The 50 questions shoppers in your category ask before they buy, each with a fill-in answer and the page where it belongs.
Free testThe AI Chat Safety Test
15 questions to ask any AI chat before you let it talk to your shoppers, and what a safe answer looks like for each.
Free reply packThe Pre-Sale Saved Replies Pack
60 ready replies to the questions shoppers ask before buying. Fill in your policy once, then paste them in seconds.
Free builderThe Size Guide Builder
Fill in your measurements and get a size guide shoppers can read on a phone: chart, how-to-measure and fit notes, ready to paste into your product pages.
Free kitThe Final-Sale & Returns Snippet Kit
Put the return rule on every product page, final-sale and custom items included, so no shopper (and no AI) gets it wrong.
Free calculatorThe Answer Cost Calculator
See what answering shoppers really costs you each month (your hours, plus any per-answer fees) from your own numbers.
Free spreadsheetThe Shopper Question Log
A one-tab spreadsheet that turns a week of shopper questions into a to-do list for your pages, in 2 minutes a day.
Free email courseQuestion-Proof Your Store in 7 Days
Seven short emails, one page fixed per day. By day 7 your store answers the questions shoppers ask most often before buying.
Who makes these
neb (by OneDai) sits on every page of an online store and answers shoppers' questions in a chat, from what the store's own pages say, at any hour and in the shopper's language. When the pages don't answer a question, it says it doesn't know and notes the question for the store's team. This download works on its own, without neb.