Answers for merchants using neb

Start your free week, then follow the steps for your platform on the install page. WordPress, WooCommerce and Magento have a plugin with a Connect to neb button. Shopify, Wix, Squarespace, Webflow, BigCommerce, PrestaShop, OpenCart and any other site take one line, which your dashboard shows under Install with your store key already in it.

Open Install in your dashboard. The status turns green by itself the first time a page of your store loads neb, so keep that page open, then open your store in another tab.

Yes. Install in your dashboard has a test chat: the real neb, answering from your pages with your current settings, exactly as shoppers will see it. A question it can't answer there is logged and shows up in your morning report.

The script loads after your page, so it doesn't slow the page from appearing. Pasting the line twice is harmless; neb loads once.

Your store's public pages: product pages, size charts, care labels, delivery and returns pages, FAQs. Pages in your dashboard lists every page neb answers from. On Shopify and WooCommerce you can also connect your store under Integrations to sync your catalog straight from it (products, prices and stock), including items the reader can't reach.

Open Pages in your dashboard and re-read your site, so neb answers from the new version.

Settings › What shoppers see: pick an accent color (or type a hex color like #7C6CF0) and choose bottom right or bottom left. The preview on the same page shows the change, and your store shows it on the next page load after you save.

Settings › What shoppers see: the greeting is the first message, before the shopper types anything (up to 300 characters). Starter questions are up to 4 one-tap questions under it; pick what shoppers ask most.

Yes. In Settings › How it talks, write a few words on your voice in Tone notes, for example "warm and short, no emojis". neb still only states what your pages say.

To the Contact page or email you set in Settings › How it talks. neb points shoppers there for things it won't do, like changing an order, and when your pages don't have the answer.

Turn off Show neb on my store at the top of Settings. Off hides the chat everywhere; your settings and history stay.

The list of what shoppers asked that your pages couldn't answer, with the page they were on. It is under Morning report in your dashboard and is emailed to you every morning at 08:00 in your store's time zone (change the time zone in Settings › Morning report).

Add the answer to the right page of your store (your delivery page, the product page, your FAQ), then re-read your site from Pages. From then on neb can answer it from that page. The free FAQ generator shows which common questions your pages already answer.

Conversations in your dashboard lists every chat shoppers had with neb on your store.

It says it doesn't know instead of guessing, offers to take the shopper's email so your team can reply, and the question goes into your morning report. With the AI on, every price and number in a reply is checked against your pages, your settings and the shopper's message before it answers; a reply that fails the check becomes "I don't know" and a note to your team.

Yes, if your pages already have them. See neb + Google Analytics 4 and neb + Meta pixel.

Check, in order: Show neb on my store is on in Settings; your free week or plan is active (see Billing); the line is on every page, just before </body>; and you are looking at your live store, not an editor preview. If your site uses a cache or optimisation plugin, clear its cache after adding the line.

Your store key answers on your store's own address (with or without www). A different domain, like a staging copy or a second shop, won't get answers. Ask us and we'll help.

These platforms only run custom code on paid plans. Wix runs custom code on a published site with a connected domain (a Wix premium plan) and not in the Editor preview. Squarespace Code Injection needs a Core, Plus or Advanced plan. Site-wide custom code on Webflow needs a paid site plan.

neb answers from the pages it read. Update the page on your store, then re-read your site from Pages.

Starter is $50 a month, with 7 days free first. A card is needed to start the free week. It is charged $50 after day 7 unless you cancel before; cancel any time before day 7 and you pay $0. Pro is $250 a month for larger stores: talk to us.

From Billing in your dashboard. During the free week, nothing is charged and neb switches off at once. On a paid plan, neb stays on until the end of the period you have paid, then stops, with no further charges. Your settings, pages and conversations are kept, so you can start again any time.

Shopify does: Shopify runs the trial. Remove the app before day 7 and you pay $0.

Payments are handled by Stripe. neb never sees your card.

neb is off on your store until you start Starter. Your settings, pages and history are kept.