Use case: product questions
Product questions, answered from your product pages
neb answers questions about materials, care, ingredients and differences between your products, from your own product pages, and helps shoppers choose.
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What shoppers ask
- What's the difference between these two?
- Is it machine washable?
- What is it made of?
- Is this one in stock?
What your pages need to say
- Materials, ingredients and dimensions on each product page, in text.
- Care instructions.
- What makes similar products different (one line each).
- Stock and variants kept up to date (on Shopify and WooCommerce, the catalog can sync straight from your store).
How neb handles it
- Answers from your pages: it drafts each answer from what your pages say. With the AI on, every price and number in a reply is checked against your pages, your settings and the shopper's message before it answers.
- Says “I don't know” when your pages are silent, offers to take the shopper's email, and puts the question in your morning report.
- Won't edit orders or speak for other shops: it points the shopper to your team.
Example, fictional shop
Shopper: Can I put the wool socks in the washing machine?
neb: The socks' page says: hand wash cold or use the wool cycle, and dry flat.
Before you start
Read the guide: How to write an FAQ page for an online store. Or run the free FAQ generator on your store to see which of these questions your pages already answer.
Put neb on your store
neb answers your shoppers from your own pages, in their language, at any hour, and tells you every morning what your pages couldn't answer.
More use cases: Answer shipping questions automatically · AI chat for returns and refund questions · Answer “what size am I?” from your size chart · Answer shoppers at night and in their own language