Answer “when will it arrive?” without answering it yourself

What shoppers ask

• How long does delivery take to my country?
• Is shipping free over a certain amount?
• Do you ship to Canada?
• When will my order leave?

What your pages need to say

neb answers only from your pages, so this is the part that matters. If a page is silent, neb says it doesn't know and the question goes into your morning report.

• Delivery times per region, in days.
• What shipping costs, and any free-shipping threshold.
• The countries you ship to, and the ones you don't.
• When orders are dispatched (for example, a daily cut-off time).
• How shoppers track an order, and who to contact if it's late.

How neb handles it

• Answers from your pages: it drafts each answer from what your pages say. With the AI on, every price and number in a reply is checked against your pages, your settings and the shopper's message before it answers.
• Says “I don't know” when your pages are silent, offers to take the shopper's email, and puts the question in your morning report.
• Won't edit orders or speak for other shops: it points the shopper to your team.

Before you start

Read the guide: How to cut shipping questions in your store. Or run the free FAQ generator on your store to see which of these questions your pages already answer.