Shoppers at 3am and in other languages, answered from your pages

What shoppers ask

• (At 2am) Will this arrive before Friday?
• ¿Hacéis envíos a España?
• Est-ce que je peux le retourner ?
• Is there a discount code?

What your pages need to say

neb answers only from your pages, so this is the part that matters. If a page is silent, neb says it doesn't know and the question goes into your morning report.

• Your delivery, returns and product pages written clearly in your own language; neb answers in the shopper's.
• A contact page or email, for the questions neb won't handle.
• Discount codes only where you want shoppers to see them: neb is built not to hand out codes your pages and settings don't contain.

How neb handles it

• Answers from your pages: it drafts each answer from what your pages say. With the AI on, every price and number in a reply is checked against your pages, your settings and the shopper's message before it answers.
• Says “I don't know” when your pages are silent, offers to take the shopper's email, and puts the question in your morning report.
• Won't edit orders or speak for other shops: it points the shopper to your team.

Before you start

Read the guide: Selling abroad: answering shoppers in their language. Or run the free FAQ generator on your store to see which of these questions your pages already answer.