Integration
neb + Klaviyo, Mailchimp and HubSpot
Leads from the chat land in the email tool you already use, never subscribed to marketing.
7 days free, then $50 a month Card needed to start Cancel before day 7, pay $0
What you get
When a shopper leaves an email in the chat so your team can answer, neb can also put that shopper in the email tool you already use, with the question and the exact words the shopper agreed to.
| Tool | What neb creates | What you give neb |
|---|---|---|
| Klaviyo | A profile with the question as a property, and optionally list membership | A private API key with the profiles:write and lists:write scopes |
| Mailchimp | An audience member with status "transactional" (not subscribed), a note, and the tag neb | An API key |
| HubSpot | A contact, created or updated by email, with a note | A private app token with the contacts read and write scopes |
Not marketing consent
The chat asks "Want the store's team to answer? Leave your email (optional)". That is a request to be answered, not to receive marketing, so neb does not subscribe anyone to a newsletter. Mailchimp contacts arrive as "transactional". Each lead carries the exact text the shopper saw, so you can show what they agreed to. Whether to email them more is your decision and your own consent process.
If the tool is down
Deliveries are queued and retried with growing waits, six attempts over about ten hours. A delivery that has been sent drops its content, and records older than 30 days are deleted.
Put neb on your store
neb answers your shoppers from your own pages, in their language, at any hour, and tells you every morning what your pages couldn't answer.